Hiland Patio Heater HLDS01-SSHGT, Hammered Bronze

I ordered two of these heaters, which I had owned before and are top rated quality heaters. I checked everywhere and Amazon had very competitive pricing. The heaters were delivered with 24 hours so another positive.
However, beware the packaging and handling can be an issue. Both heaters were delivered to my front porch and the outside of the boxes have clear arrows for which end should be up – one was delivered upside down. There is good plastic strapping around the heaters but the bottom of the boxes are not taped very well with gaps where parts can be lost. When I opened both heaters, I found that the nuts that are used for the wheel assembly were loose in the box but was lucky to find them all. However, the plastic base that attaches to the metal base has four screws and nuts holding them together. In both boxes, all of the preassembled nuts had come loose and in one box I was missing two nuts as the box was damaged and poorly taped allowing them to be lost in the delivery handling. I had to go to a local Ace hardware store to get two replacement nuts for about $0.40/each vs waiting weeks for the Hiland customer service to send replacements.
Another thing to prepare for is that the plastic base is not filled with sand so I had to go purchase a bag of play sand to fill each base. I purchased a 50lb bag of sand and used a plastic cup and my fingers to jam each base full so that it adds safety and stability to the heater for windy days. Each base held 25lbs of sand.
Finally, since my boxes looked liked they had taken a beating during shipping, I was concerned that some of the light metal parts mights be dented or bent. They were not as the internal packaging was adequate.
Total assembly time is estimated at one hour, but tracking down missing parts, filling the base with sand and removing the blue protective plastic cover on the deflector shields will make assembly time longer. Make sure you get all of the micro blue plastic off the deflector shield before your first burn!

Patio heater is good looking. I really like the adjustable shelf. Puts out great heat. Read instructions for lighting. You have to hold the pilot down for about 30 seconds before you try to light. Just find the pilot so you can see it before you try. It has an inspection hole to see it. Everyone loves the brown color. Both boxes were somewhat damaged upon receipt, but the heaters were fine. I was missing hardware for the transport wheels on one unit. It comes partially installed but may come out and be loose in box. I assume it fell out of the first damaged box. easy enough to find generic hardware though. Just two bolts and nuts. The rest of the hardware is in a blister pack and instructions are easy to follow. Maybe 30 minutes to assemble the first one, but half of that is unpacking. We love them.

missing the latch to close the door small thing but gotta use duct tape to keep closed….called them but nothing
They now say go to Home Depot and buy something to fix it myself. Claim they don’t have parts. “Some guy named Willowby”

I purchsed 2 of these and put them together in under an hour each. It’s well packaged so you’ll spend a lot of time taking everything out of the packing- a good thing. The best part is that the nuts/bolts are all well labelled AND packaged so you can’t mix things up. 2 people would make assembly easier but I had no helpers…

These replace more expensive heater purchased from Frontage purchased in 2013 that already died. These are better looking, and feel more sturdy. They also throw more heat in a wider radius. We’ll see how they hold up, but I purchased the covers so they’ll likely last longer.

Box came in good shape. Husband put it together 35 mins. All parts were there. Had a wrench but needed your own screwdriver. Assembled in garage had to come in through back gate to patio because hood doesn’t fit through house man door. Took a bit for propane to make its way up the line. Follow instructions for lighting. Pilot knob has a sweet spot. Throws a great heat. We started off at low heat and eased to a high heat. No issues. Very happy with it. Good buy for Vegas “winters.” Would recommend.

The unit heats well. I have other Hiland patio heaters which turns on with a low setting and and adjusts to high. This unit turns on immediately to high and adjusts to low…the exact opposite. But my biggest complaint are the wheels that do not work after the initial few weeks of ownership. They are made of an inferior thin white plastic that cracked and became useless. To buy a replacement part from Hiland cost $35. I ended up buying new wheels from Home Depot and replaced the wheels for $10. It’s disappointing to pay $300 for something that has inferior parts…now I wonder what else is inferior that I can’t see.