Hcsunfly Ultra Slim Portable External DVD Drive

First, let me say that I don’t write reviews. I generally have to many other demands on my time. But I had to write this one. I gave this product 5 stars in spite of the fact that my first DVD/CD drive didn’t work. But prominent in the literature in the box (the usual stuff with the usual grammatical errors), was a warranty card and clear instructions how to contact the makers. I really need to say makers because there seems to be no brand name for this device, and the email contact seems to be an individual.

I was very disappointed when my first player didn’t work. It whirred and clicked and spun the DVD, but nothing showed up on my screen. It is really a BEAUTIFULLY DESIGNED PIECE OF HARDWARE, light and compact and I especially love the fact that it has a storage spot for the cord, as I travel a fair amount (or will again when Covid is done) and I wanted to be able to carry it easily in my backpack with out yet another entangling cord. So, I emailed “Kobe” and described the problem I was having.

To my surprise I received an email back in just a few hours, suggesting that I might need a media player, and giving me some instructions on what to check. I had to email back for further instructions, and sure enough got another email right back, assuring my if it didn’t work they would refund my money or send a new one with no return required. I decided to check with my local tech shop for advice on a media player, only to discover what I should have known, that I already had media players on my computer. Because I loved the design of this drive, I didn’t want to give up so I told Kobe to send another one.

Again to my surprise, he let me know within hours that it was on its way to me and I received it two days later. IT WORKS PERFECTLY–plug and play, no hassles. I could have used Amazon return of course, but at first I wasn’t sure whether the problem was in the drive, or my computer (which is new) and I didn’t want to chance ordering another one and having to send one back. And, amusingly, Kobe said they would keep sending a new one or refund my money if the 2nd one didn’t work, or even a third! lol It was such a lovely experience to have a warm, personal, appropriate, and prompt response that I am glad I went with Kobe. And I love my beautiful new DVD/CD Driver, whatever the maker. I recommend it and Kobe!

The item is perfect and easy to work with specially my husband that does not have a lot of patient with electronics said that he can do it. He also said that the short cord was the only problem. That is the only reason gets 4 starts

Lo devolví

no sirve y no quisieron que lo devolviera y menos me regresaron mi dinero

Bought this about 4 months ago to watch movies with on my laptop. It worked fine the first few times I used it (don’t watch movies often so it stays in the box when not in use).I have been trying it today and it just keeps ejecting the disk after spinning for a bit. Tried to reach out to company but couldn’t find the right way to contact them.

Funciona muy bien en MacBook Air

Todo bien, lo único malo es que tardó casi un mes en llegar y fue irritante estar hablando por teléfono para saber en dónde estaba mi paquete.