HP Smart-Tank 6001 Wireless All-in-One Printer (2H0B9A)

Printhead failures constantly continue HP does this support/reset every time and they get it working but it fails the next time I go to print. So I go through it again and again and they won’t do anything to resolve the real issue. This is not how this product should work. When it does print the print quality is excellent. Very disappointed with the service from HP they actually closed my support case without resolving the issue. Not cool for such large company. They have seen the issue by accessing the camera on my phone during the support call and still not getting the issue resolved is very frustrating. Very frustrating to have to unplug and leave it unplugged for 1 minute then take out the printheads and reinstall everytime I want to print. If the product is clearly defective then replace it! Call centre in India certainly doesn’t help. I wish these things were disclosed upfront before purchasing a product so the consumer can make an informed decision. I have asked for everything to be in English and they continue to send every email in French I feel this is very disrespectful.

I like this tank printer, it works well. The LCD readout is very minamalist—a pain in the butt compared to the feedback I had on the touchscreen of my HP PhotoSmart 7520 printer.
HP Smart operating system on the computer makes up somewhat for the printer’s deficiencies.

Get this: you buy the printer but HP owns its use to some degree. Forget the fact it says it has WIFI, you’ll find it has turned this off and doesn’t recover when you need the printer. You have to go press buttons to get it ‘back’. The printer’s web page logs you out in under 5 min. and no way to stop that either. So you’ll find yourself constantly entering a complex (upper/lower/number/etc) password just to access what you bought and paid for. This thing is a pain in the arse, thank you HP for such secure printing in my home office.
SO, my only solution was to drag out the USB cable extension and plug it into my computer, just like the old days, this limits where it can be placed of course, so it’s on the desk again and i put a potted plant on the printer stand over in the corner. Once directly plugged into my computer it works well as printers did in the 90’s. HP is really blown out on their software specifications now days, real junk and problematic.
HOWEVER I like the all in one scanner, copier, printer and ink tank concept having now abandoned the new EPSON I had (90 days) and got fed up with too, again lousy software issues. The EPSON does not have easy to replace print heads so if I forget to print a page weekly it’s dried up junk. The HP at least for around $100 can have new heads just snapped in, great, but high priced as per HPs plan to sell supplies.
Maybe next time I’ll try Canon again to see how their software works out. Shame, good hardware but lousy software that some bungling marketing pastie demanded such great features be included…
Be prepared to order a 20′ USB cable to go along with this purchase, forget BLE and WIFI uses….
Also have a coffee ready to bide your time with, the WIFI (EWS) pages take sometimes several minutes to come up in the browser, sip that coffee. The ADMIN password says once set is required to mess with the EWS settings pages, well if you don’t set it you have to enter a long code from the sticker inside.
Printer firmware update page, you see another check box to “automatically install updates” but you can’t uncheck this, so when HP wants to further mess up your purchase they can just jump into your printer and have at it…next day you are left wondering what the heck happened to your nice $400 printer that now refuses to do any work for you as it demands it’s own rest periods and equity, equality and such…?
A side note, doc’s say if you connect with Ethernet/USB the printer will stay more ‘awake’ for you when you need it. So simply adding a USB cable to your computer helps keep it running and WIFI up, however dang slow that turns out to be. Just imagine, HP is making millions of people sit idle while their product responds to their wishes with it’s built-in slowness? How is this ‘energy efficient or green’? What gives?
I might also point out HP claims “Self-healing-WIFI”, what is this supposed to mean? Marketing dumbo jumbo from the pastie division or what? Why would a device need this? I ask self-heal from what wound? If it worked correctly you wouldn’t need this feature, its almost like claiming that a design defect is a ‘feature’ you are getting for the buck spent. I might invest in a WIFI to USB dongle and plug that in to the HP to get working WIFI ability with all modern HP printers. I have relatives and friends that also have HP printers ALL with these same quibbles going on for them, having a printer has never been more frustrating or time consuming that with the modern HP software we see today!
I suspect many users that initially love this thing don’t get back on and update their review to comment on all the sour issues that crop up with HP’s latest software provided which is counterproductive!

I like that the print heads are changble. I have the epson eco tank and it failed twice on the print heads,
epson sent me a new one. I did not order an other one. I got the Hp which has much more user friendly software, easy to and install and really only the one app. ( epson has sometimes over 10 depending on the computer it is connected too.) Eco tanks need there print heads clean periodically, I am sure that this will not be an issue on this HP as they are removable and replacable on amazon. Print quality is good and it is fast
enough. It is a little fussy about how the paper is installed, but that is a minor issue. I am loving it.

First off, go into the settings and select photo inkjet papers, this will make the black ink stay on the paper. Now, this printer prints very good with good print quality, it is easy to connect if your network is good, and it is easy to load and fix problems. The cons to this printer are when your network or power goes out, you may need to manually connect the wifi again, not all the time, the software on the computer is not that good, and if you are trying to print on our transparent paper, it will not work, you need the ones that are stuck on to a white paper to work, I have and image of that, and sometimes jams happens. The Pros, the ink will last for like 2 years, and buying more is cheap.