Brio Self-Cleaning Bottom-Loading Water Dispenser

Strike 1 – Got it home from the Post Office, plugged it in and turned on the hot water heating. We live at 8,300 feet and our boiling temperature is 197°. The hot water continually boiled over in the reservoir and onto the floor and heated up the other reservoirs so even the room temperature was hot. Called Brio and they said the temperature on the hot water is not adjustable and it was working as designed. If you live at altitude, pass this one by.

Strike 2 – About 4 months after we put in service, I went to fill a glass and the pump would not come on. Since we were leaving for the day, I did not have time to check too close to see what the problem might be. The 5 gallon jug was over half full.

Strike 3 – We cam home many hours later and found that the rest if the 5 gallon jug had been pumped onto the floor. What a mess.

We’ve looked at the warranty and trying to figure out if it is even worth it to “return at our expense” and they may fix or replace at their discretion. We’ve started looking at what else is available locally and on line and have not made a decision. So we’re stuck using a manual pump until we either send it back or get something else. I would have expected something better from Brio.

what i expected

We have owned this water dispenser for 11 months. It’s going strong (still works like it’s brand new). I don’t know what we did without it. This water dispenser tops our list of best purchases in 2021. We’ve had zero problems with this water dispenser.

We love, love, love this black bottom load Brio water dispenser. Extremely quiet. Looks sleek and their dimensions listed are accurate. Doesn’t leave finger prints on the device so it always looks clean.

I wondered if the hot water would be hot enough. The water comes out really hot producing steam in the air. Plus I’ve had to put the paper coffee cup down on tables as I walk to my destination. Double paper cups would fix this. An actual coffee mug at home works too. The water is warmer than I thought it would be so my cup of water sits out so it can cool down before I drink it. The cold water is really cold as if I had filled the glass with ice cubes. And the room temperature is a bit on the cool side, but not cold.

We love the ozone cleaning function. Just note that it takes 90 minutes to fully clean. This is the best purchase. I don’t have to wait to boil water, this is just ready to use. No lime or calcium buildup either like we had with the hot water kettle. So very much recommend this. Plus I read that this water dispenser was built to last a lifetime! Sold!

My family will always use bottom load self cleaning water dispensers forever. We will never go back. If it really does last the rest of our lives with minimal effort, as it has so far for almost a year, than it is well worth the price. We’re even happy that we are saving money on our water bill we’ve noticed. This machine is really built well. Again, my family highly recommends! A+ and 5 stars for sure!

This was bought as we have a cistern for our water supply. It looks great in the kithchen with stainless, black, and grey. It is silent except for when actually dispncing water. Dispenses effifiently with the cold being actually cold, room temperature is exactly that, and hot is hot enough for tea, instant coffee, or broth granuals. It was a great value for the money. I would recommend this any day!