EUHOMY Commercial Ice Maker Machine, 99lbs/24H

 Hello I am from the Bahamas and i am an entrepreneur, I was interested in buying an ice machine because i sell beverages on the road, and stumbled across this product, based on the reviews. I was a bit skeptical at first because of the bad reviews so I asked a friend and also my dad what were their opinions, my dad told me to give it another week (decision making process) and my friend told me to get this. So I got this the following week, as was advised from my friend, as this was and probably still is number #1 top Commercial ice machine and a fast seller. The installation wasn’t all too hard, despite me having no experience in plumbing nor electrical, it took back and forth trips to the hardware store and probably about $300 in labor and supplies which comprised of the electrical and plumbing work of course.
After the installation was completed I gave it an additional 12 hours prior to starting it up to ensure the PVC glue cured well, hence the machine received more than 24 hours in an upright position as stated (advised) on the front facing. I started the machine the next day and allowed it to self-clean for 20 minutes before making the first batch of ice. Everything sounded normal, however during this phase i thought the machine encountered a problem due to the length of time it took to fill up with water (flashing arrow indicating machine is filling up) to my avail that eventually disappeared and the machine cleaning phase had completed and it went into ice making mode automatically. All i did was watch as the ice was being slowly made, i stepped out of the shed to do some other work around the house and came back to see what was the state of it, it was flashing “08 min” indicating 8 minutes left before the completion of the first batch of ice. The ice fell into the bin( a bit loudly), but i didn’t mind all i wanted was ice. There it was my first (premature formed) batch of ice. After witnessing it dispense the first batch, i left it alone for 2-3 hours, coming back however i was shocked to see how little ice it had made.
I then began to observe it more closely to discern exactly what could be causing it to make premature ice and not fill up. I noticed after every batch of ice that was made, the dispensing tube would wet the bin up (that the ice would drop in) and sort of defeat the purpose of what the machine was intended to do(make ice). Immediately i contacted customer support, and was advised to send videos accompanied with other information. Willow responded in about under a day, after all it was over the weekend so i had assumed company hours was offline at the time, fortunately i didn’t had to wait until Monday for a response and got a message from Willow @ Euhomy customer support on sunday. Willow said the tube letting out the water above the ice trays was not positioned properly and if i would not mind to rotate the tube where the holes (nine of them) would point downwards. I did that (very easy to do) and started the machine again.
WaLah ! 🙂 Happy Boy, Ice was now maturely being produced and was not melting down after every completed cycle. I will upload pictures and a video. The machine has been running almost 7 days str8 so far it has encountered one (E2) error, but i think that was because the bin being full of ice held down the white flap for a while (presumably speaking). I am pleased that with this product and would advise other people to buy it as well, customer service is quite reputable. I wanted to upload the video of what it was doing prior to the fix but i could of only uploaded 1 video.
~ Additional note: Makes a TON of ice ~