KODAK Dock Plus Photo Printer Bundle

Mein Mann hat den Drucker zum Geburtstag bekommen, er macht super Fotos und wir haben sofort unsere Bilderwand bestückt. Wir sind vollauf zufrieden

 Shout out to Kodak Photo Printer Support for EXCELLENCE in customer care.

This company has the absolute best customer service I’ve encountered in a long time. This thing was a huge frustration and I was clear about that. They responded and offered to “trade” my yuk one for a new one. Their communication was courteous, respectful and PROMPT! They reached out after my complaint – within a day. And from there, communication was consistently excellent. I am so appreciative of my new printer! I have not gotten to try it out yet – I will this weekend and will add pictures. I just had to take a moment to send a huge shout out to Kodak Photo Printer Support | Prinics.

#kodakcares #kodakphotoprintersupport #Prinic #kodak

When I see or experience excellent customer care, I like to share share share the joy!

First time I went to print, it printed yellow and pulled the page in to print magenta and stopped, then spat out a strip of ink-film with my yellow layer and apparently the ink cartridge was destroyed.

I took so long to try it that I am past return period so…will order another film cartridge and hope for the best.

What a totally frustrating situation!

For something you might think should be simple… print a picture from my phone, Kodak made it incredibly difficult. First, the instructions are so TINY I had to scan them into my computer and enlarge them. Even then, at the largest I was able to clearly make them, they were so small they were difficult to read. I suggest buying a microscope with this product to read the instructions. Then again, the tiniest instructions were just the safety precautions, so I suppose you can get by without reading those.

The instructions leave so much out. “Just launch the app, choose photo, select print number, select printer icon.” Right. Very little in those steps matched what we experienced on our phone. In the instruction images, step 3 has a hand pointing to the lower right icon that says “copy.” The instructions call that “Select print number.” I can’t imagine how those relate. The instructions just leave it there.

There is an extraneous asterisked note: “*Select SNS if you want to print the photo from it.” Nothing else about SNS in the instructions, just a random phrase in the “Printing in the App” portion. Nothing in the text above that linked to the asterisk.

First, don’t download the app until you have the printer connected to your phone through your Bluetooth configuration. Otherwise, on Android, you’ll repeatedly be taken to the system app settings page instead of the app. You’ll have to uninstall the app, turn off the printer, turn on the printer, connect the phone to the printer through Bluetooth, and reinstall the app to get it to work.

In the app, the Bluetooth icon starts red. When the App’s Bluetooth icon is YELLOW, it’s ready to print. Yellow doesn’t indicate to me something is ready. Green or blue would have been more appropriate for “ready” or “go.”

For some reason, the phone’s native photos received a warning about low resolution. So far, only photos received from another phone seem to be full resolution. We didn’t notice a difference in print quality, however.

If you get a “jam…” good luck. On the second photo we tried to print we received a paper jam. It didn’t look crumpled or mutilated, it was just half-way through the printer. We followed the instructions on “Paper jam.” The printer made a bunch of noises. The paper stayed in place. We had to remove the paper tray and the ink cartridge and pull very hard to get the paper out. It ruined the paper in the process. It appears we can only load one page into the printer at a time or it “jams.” We don’t want to waste the paper, so we’re hesitant to load more than one sheet at a time.

Finally, the printing process is slow and cumbersome. It prints the photo in four SLOW passes. Yellow forward and back, Magenta forward and back, Cyan forward and back, and a clear coat pass called “Protect” forward and back. I expected more advanced technology at this stage in the game.

We’re very disappointed in this printer. If I had known how poorly designed it is, we’d have paid a bit more money and chosen a better product.

Couple things to take note on. When I opened this and set it up the first run the original cartridge in it ripped without printing, so I had to use the extra cartridge and print from there. (Wasted 10 pictures worth due to bad starter ink) Otherwise the pictures came out just as expected. For the price great item, might consider in the future to order another for a xmas gift.

Super easy to put together.. like the ink carts and photo papers etc.the case is nice n big enough for all you need to work it too. Pictures come out decent just like getting them done at Walmart. I wish the app offered more borders is the only think I dislike and the quality of some pictures. Def. Edit the way you want them done. Overall super good buy!

The printer was very easy to set up. But the first picture didn’t come out and sheets of stuff started spouting out of the printer. After that the first cartridge was ruined. I inserted a new one and ended up printing some nice photos. Was very disappointed to begin with (and still am an entire cartridge is gone for nothing) but with persistence the second one worked and it seems to work fine now. Pictured are some pictures of different quality from my phone that I printed after getting it to work. Over all I am pleased with it. I wish I could get a replacement for the first cartridge that didn’t work.