SAMSUNG 55-Inch QLED 4K The Frame TV

I want to love this TV but can’t. Its slow, glitchy, and even with the smart function, I have to use a Roku because it freezes or is so painfully slow. The functionality for the photo is great and why I bought it. I had to spend 2hrs on the phone with Samsung. TL;DR. I use a Samsung sound bar and had to disable all the advanced sound functionality because there was an issue where the audio would continue to before more and more delayed (poor tv software). That may be disapointing for anyone who cares about movie quality sound with a soundbar. I had an issue where the advanced sleep settings would not work, same solution getting to most barebones functionality so that the frame wakes up with motion. If this was not a frame, this TV would have 1 star, its really that bad from a software and speed perspective. Seems like Samsung let the interns design this one with horrible software and slow, outdated hardware. If you want the frame function it may be good for you, be prepared to get a Roku to avoid the horrendous interface as much as possible.

Update; 6 months later still nothing but problems. Had to disable more functionality and now it turns on by itself. Have troubleshot it 6 times with support. The support agents are unqualified and every time have told me to make changes that do not even exist on the model I have. I now have a fairly terrible tv, that doesn’t function as a frame and randomly turns itself on. Don’t buy this.

Such an easy set up and install. Beautiful so far, haven’t put it in the wall yet just using the legs it came with. In 30 min my toddler and I had it up and running. It is extremely thin and fragile I’ll note. But it’s art!! As should be expected.

Not thrilled about all the strange features such as auto adjusting brightness and volume based on assessing the environment… I don’t need my tv to think itself or assess my living room. Wish all the smart stuff would go but it’s here to stay, I know I know. Still, I dont like it.

When my husband and I redid our living room, we added a second window to make our wall more symmetrical for a wall-mounted tv. I didn’t want any wall-mounted tv, I wanted the frame. My room is bright with clean lines and I didn’t want to look at a tv on the wall. I purchased the white frame for this separately (which I think should be included) and when my fireplace was installed, my husband overheard the workers debating whether or not it was a tv.

While I’m impressed with its size and slim profile, I did have higher hopes that the pictures would look more like paintings/prints and less like a picture on a screen. Maybe I still need to play with the settings more, but it definitely looks like a digital display. Speaking of settings, the smart things app could be more intuitive in many ways. I’d love the option to save picture folders by season so that before Halloween, I could select that folder and have it set to rotate through those pictures over the course of a month. The only work around I’ve found is by making a favorites folder of seasonal pictures and then unfavoriting them before the next season. I like the option of adding a matte to a picture, but wish that there were more colors to choose from.

When it comes to the tv itself, I’m super irritated by the Home Screen and can’t stand that no matter what settings I change, I can’t get it to stop auto playing Samsung tv plus. I wish there was a way to remove it from
recently played without deleting the app. It seems as though there’s always a fake fireplace that pops up and goes full screen all on its own. After lots of attempts, I think I finally got the screen mirroring to stop mirroring with a picture and picture of some app that I didn’t even select. It definitely has a mind of its own with the Samsung tv plus app. After lots of research, the only work around that I have read about it to delete the whole app, but I’d still like to access it sometimes.

I also don’t like the microphone function on the remote. Each time I try to speak into it and search for something, it brings up an Alexa sign in. I refuse to link it with Alexa, because our ring camera somehow got linked to the tv and it was constantly popping up on its own and sometimes wouldn’t even load the camera. It was a huge hassle to figure out how to unintegrate them. The remote could also be better. I’m always inadvertently muting the volume when I try to change it since it’s all part of the same switch. Buttons present for Netflix, Disney plus, prime video and Samsung tv plus aren’t very useful since I often use other apps.

There have been 2 instances so far when it did not work as intended. At one point, my husband had to reach out to customer support since the volume wasn’t working and a reset was done. Unfortunately, this reset all of my pictures, matte and size settings and it was a lot of work to redo. Last week it was being super delayed and weird- skipping over icons and being unresponsive when trying to open apps. Since then, I’ve been trying to power it off every night and not rely on its power saving functions. I still haven’t figured out what went wrong.

We’ve also connected it via lan since we felt like the wifi wasn’t being fast enough compared to the speed tests we were doing on our phones.

Overall it’s a good tv with irritating settings. I’m not sure that the price is worth it…I guess you’re just paying for something that looks nice on the wall and not so much for the features.

Awesome tv and priced well.