RCA Washer and Dryer Combo 2.7 cu ft

I needed a small machine for a small space so I went with this one. I have had experience with Euro laundry machines that take all day to dry the clothes so I was apprehensive. When it arrived, the delivery guy helped me get it to my front steps and that’s as far as he went. I got it inside, got it hooked up and got it running. It seemed to be ok but when it got to the drying/rinsing cycles it shook the whole house and the machine itself started to come apart. It was amazing. I tried the trouble shooting guide and removed the machine and leveled the floor perfectly. Same result, the vibration was still ridiculous. I even tried it again with a full rubber shock absorption mat underneath it, still no dice. I contacted the manufacturer. Complete silence was the result there. I contacted Amazon and after an escalation or two up the supervisor chain, we came to an agreement that satisfied both parties. How can companies sell products like this and be able to avoid taking responsibility for their performance? I would never recommend anybody to buy anything from this company, especially this washer/dryer.

This is a great unit. It is a little small but that means it fits in places other machines can’t. Cleaning is fantastic — you only need to use like 25% of the detergent you normally would: it somehow concentrates the effectiveness of detergent. Seriously if you use half of what you normally use, it is way way too much. So right there you will save money. Next, the energy tag that comes with the unit says it will cost $13 a year if you wash 5 loads a week — this is also way less than the average washer / dryer pair. More $ savings. The best part though is how you can program the unit to wash then dry immediately afterwards by itself. Time savings — no longer have to take clothes out of one machine and place into another. Yes, it can take a looooong time (up to 7+ hours), but this is no big deal. Put a load in before bed and it is completely ready the next morning. Put another load in then and it is finished by dinner. Big whoop. Finally, the vibration complaints are probably owner mistakes vs bona fide machine problems. First off, there are 4 shipping bolts on the back of the unit which most be removed. That is probably the cause of 90% of the complaints. Next, the unit most be absolutely level. You need to invest in a quality 1 or 2 foot long level and check all 4 sides of the unit and make it as perfect as possible — this solved my problem. We are currenly using as a 2nd machine in the household — we are a family of 5 and sometimes need to wash lots of sheets / towels so this was bought to supplement our conventional washer/dryer pair. I like it so much I may actually buy another one. NB: price fluctuates quite a bit on Amazon — be patient and you might be able to get in the high 700s.

We were happy with the compact size and the fact that it was ventless. Although we had to change the 220 outlet to a 120 outlet,

Pros

1 I can see how this would be very convenient in a small condo/appartment, motorhome or houseboat

2 it is ventless and uses water to take away the lint.

3 price is lower than other 2:1 or stackable washer and dryers

But you get what you pay for.

Con

I The clothes will NOT fully dry unless on the highest dry setting. (Adding time to the cycle)

2 The shortest setting to get the clothes cwashed and dried is 3 hours. Most cycles are around 5 1/2 to 7 1/2 for a single load, and note the load capacity is small, so if you have a lot of laundry, good luck!

3 warranty Support is pathetic. We purchased in July of 2023, it stopped draining fully February 16th we contacted customer support and had to fill out a form, never heard back. In the mean time, the dryer while OFF would start draining the left over water randomly. No cycle was running, the power button was off. I contacted support a second time to advise them of the updated issue. I unplugged the machine from the outlet because we couldn’t figure out why the washer would start kicking on in the powered off position. We left the condo for 2 hours and came back to a flooded condo. We finally called a repair person to come out because the Warrenty Company NEVER called or emailed us back. We now have a $400 repair bill on top of the time it took to dry out rugs and furniture. Most likely a faulty valve but we have to wait for 3 more days until the part comes in for them to actually fix the unit.

It’s best to spend a little more money and avoid this product and company.

UPDATE: We finally received a response two and a half weeks after we filed the claim. They requested the same information we already provided. I informed them that since we did not hear from them for weeks, we had it repaired and provided a copy of the receipt of just the repair (not including the money we spent to launder our clothing while the unit was not working). They were made aware of the flooding that occurred. A week and a half later I received their response stating that they determined the unit was damaged and they denied the warranty claim. This unit was in no way shape or form damaged, it was unboxed feet from the closet it was put in to. All set up instructions were followed and it worked fine for months without any issue. It was never removed from the closet so it could not have been damaged. The only thing o could figure they counted as damage is that we had it FIXED prior to them authorizing a repair, but, we could not be that long without the ability to do laundry.

BEWARE they are a scam!!